My Order Is Delayed
Review the latest tracking information first. If the delivery window has passed or the status is unclear, prepare your order number and latest update before requesting help.
LOOMELLE CUSTOMER CARE
Order Support
Every Loomelle order deserves a thoughtful experience from checkout to delivery. Find guidance for tracking your purchase, understanding delivery, requesting a change, and resolving an order concern.
Here whenever you need us. Our customer support team is available 24/7.
Comfort in Every DetailThe Loomelle Experience
3–5Calendar DaysOur stated delivery window.
FREEShippingOn all Loomelle products.
30Days for ReturnsFree returns and exchanges.
24/7Customer SupportAssistance whenever you need it.
A CLEARER WAY FORWARD
What Can We Help With?
Start with the part of your order that needs attention. These guides explain the next steps and where to find the information you need.
01
Track an Order
Find your shipment information and understand what to check when tracking updates are limited.
Tracking guidance → 02Delivery Details
Review the expected delivery window, shipping information, and how to prepare for your delivery.
Delivery guidance → 03Resolve an Issue
Learn what to prepare if an order is delayed, incomplete, damaged, or not what you expected.
Order assistance →FROM CHECKOUT TO HOME
Follow Your Order
Knowing what happens next can make waiting for a delivery feel more straightforward. Use your order details to follow the information available at each stage.
- 01
Order Confirmation
Keep your confirmation email. It contains useful details to reference if you need assistance.
- 02
Order Processing
Your order moves through its preparation stages. Keep an eye on the updates available to you.
- 03
Shipping Updates
Use the tracking page to review available shipment information and subsequent updates.
- 04
Delivery
Check the latest delivery information and review the items received when your order arrives.
Thoughtful LivingEveryday Comfort
Considered ComfortHome & Living
DELIVERY INFORMATION
What to Expect
Loomelle offers free shipping on every product, with a stated delivery window of 3–5 calendar days. Calendar days include weekends.
Your tracking information is the best place to review available updates for your order. Keep your order confirmation and shipment details available when requesting assistance.
Shipping CostFree shipping on all products.
Delivery Window3–5 calendar days.
Address DetailsReview your delivery address carefully at checkout.
TrackingCheck your latest available order updates online.
WHEN SOMETHING ISN'T RIGHT
Let's Put Things Right
If your delivery does not go as expected, gathering a few details first can help make your enquiry easier to review.
Something Is Missing
Compare the items received with your order confirmation. Make a note of the product name and any missing pieces so the details of the issue are clear.
An Item Arrived Damaged
Keep the affected item and its packaging while documenting the issue. Photographs, the product name, and your order number can help explain what happened.
I Received a Different Item
Compare the received product with the item in your order confirmation. Note the product name and difference you noticed, and keep relevant packaging information.
I Need to Change an Order
Request changes as soon as possible and provide the correct details. Whether a change is possible depends on your order's current status, so it cannot be guaranteed.
A MORE COMFORTABLE EXPERIENCE
Returns & Exchanges
Choosing the right textiles for your home should feel considered and straightforward. Loomelle offers free returns and exchanges within 30 days.
To request a return or exchange, prepare your order number and identify the product involved. Explain whether you would like to return the item or exchange it.
- Returns and exchanges are free within the 30-day window.
- Keep your order confirmation for reference.
- Identify the product and explain your preferred resolution.
- Refund timing can depend on the return process and payment provider.
Everyday RitualsBath & Spa Textiles
GOOD TO KNOW
Order Questions
Find answers to common questions about tracking, delivery, changes, returns, discounts, and order concerns.
Keep your order confirmation available whenever you need assistance. It helps identify the order and products involved.
How can I track my Loomelle order?
Visit the order tracking page and follow the instructions to review available tracking information.
How long does delivery take?
Loomelle's stated delivery window is 3–5 calendar days. Calendar days include weekends. Check your tracking information for the latest updates.
Is shipping free?
Yes. Free shipping is available on all Loomelle products.
What is Loomelle's return policy?
Loomelle offers free returns and exchanges within 30 days. Keep your order information available when arranging a return or exchange.
Do I need a discount code for an offer?
No code is required for the automatic 15% email subscriber discount or the automatic 20% discount on selected promotional products. Review checkout pricing to confirm the discount applied to eligible items.
What should I do if an item arrives damaged?
Keep the item and its packaging while documenting the damage. Photographs, the product name, and your order number can help explain the concern when requesting assistance.
Can I receive order assistance at any time?
Yes. Loomelle customer support is available 24/7 for questions about orders, tracking, delivery, products, returns, and exchanges.
PERSONAL ASSISTANCE
We're Here to Help
Still need assistance with an order? Our customer support team is available 24/7 to help with tracking, delivery questions, order concerns, returns, and exchanges.
Loomelle · Thoughtfully chosen home essentials · Free shipping on all products · Delivery in 3–5 calendar days · Free returns and exchanges within 30 days