Frequently Asked Questions

Visit our Track Your Order page and follow the instructions to check your tracking information. Keep your order details available so you can identify the correct purchase.

Check your order confirmation email for the details provided when you made your purchase. If you cannot find it, check your spam or junk folder and verify the email address used at checkout.

Changes depend on your order's status. Send your request as soon as possible and include your order number and the specific change you need. Changes cannot be guaranteed once order processing has advanced.

Tracking may take time to update between delivery stages. Check again later. If the information remains unchanged and you are concerned about your delivery, contact support with your order number.

Yes. Free shipping is available on all Loomelle products. You can explore our home essentials without an additional shipping charge for your products.

Our stated delivery window is 3–5 calendar days. Check your order tracking information for updates specific to your purchase.

Calendar days count consecutive days, including Saturdays and Sundays. Loomelle's stated delivery window uses calendar days.

Enter your preferred delivery address during checkout and review it carefully before placing your order. Contact support promptly if you need an address change after purchase; changes may not be possible once processing has advanced.

Successfully subscribe to Loomelle emails to receive an automatic 15% discount across the store. No discount code is required, and the offer is not limited to your first order.

No code is required for the email subscriber offer or eligible promotional products. The relevant discount applies automatically when the applicable conditions are met.

Selected promotional products receive an automatic 20% discount with no code required. The offer applies to selected eligible products rather than every item in the store.

No. The email subscriber discount is not restricted to a customer's first order.

Eligibility can differ between products and offers. Review the price shown at checkout before completing your purchase to confirm the discount that has been applied.

Loomelle offers free returns and exchanges within 30 days. Contact our support team with your order information for guidance on arranging a return or exchange.

Yes. Returns and exchanges are free within the 30-day return and exchange window. Contact support for the next steps specific to your order.

Have your order number and product details ready. Explain whether you would like to return or exchange an item so our support team can guide you through the process.

Refund timing can depend on the stage of the return and your payment provider. Contact support with your order details if you need an update on a particular refund.

Measure your mattress and check the product listing for the available sizes and dimensions. Consider mattress depth when choosing fitted sheets to help achieve a comfortable fit.

Measure the width of your window or curtain rod and the desired drop from your hanging point. Compare these measurements with the dimensions listed for the curtain you are considering.

Screen settings, display brightness, and room lighting can affect how colours appear. Product images are intended to help you assess an item's appearance, although slight differences in colour perception are possible.

Review each product listing for available sizes, dimensions, materials, included items, and other product-specific information before making your selection.

Follow the care instructions supplied with the product or shown in its listing. Washing temperatures, drying methods, and cleaning requirements differ between fabrics and textile constructions.

Care requirements vary by item. Check the product's care instructions before washing or drying it rather than assuming every material can be cleaned in the same way.

Follow the towel's care label and use its recommended washing and drying settings. Correct care can help maintain the appearance and feel of your textiles.

Absolutely. Our customer support team can help with product information, sizing, orders, delivery, and product care. Keep the product name or listing details available when making an enquiry.