Perceivable Information
We aim to present content with clear structure, readable text, meaningful image descriptions where appropriate, and visual contrast that supports reading.
Access for every visitor
Accessibility Statement
Loomelle believes that exploring home essentials should be clear, welcoming, and as accessible as possible. We aim to make our website usable by people with different abilities, devices, and ways of navigating online.
We continue to review the shopping experience and look for ways to improve readability, navigation, and access to important information. Accessibility is an ongoing effort, and we welcome feedback that helps us make the store better.
Clearer navigationWe aim for pages and links that are easy to understand and follow.
Readable contentWe use structured headings, legible text, and considered contrast.
Feedback mattersReports help us identify barriers and prioritise improvements.
Our approach
Accessibility Is an Ongoing Practice
We want people to be able to browse collections, understand product information, and use important store features in ways that work for them. We are continuing to improve the experience as we identify issues and opportunities.
Operable Navigation
We aim to support straightforward navigation and, where possible, keyboard access to links, controls, and interactive elements.
Understandable Content
We aim to use familiar language, descriptive headings, and clear instructions so visitors can understand information and move through the store.
What we work toward
Helpful Features Across the Store
As we review the website, we focus on practical details that can make an online store easier to use, including:
- Consistent page structure and descriptive section headings.
- Readable typography, text spacing, and contrasting interface elements.
- Descriptive link labels that help explain where a link leads.
- Alternative text for images when it can communicate useful information.
- Keyboard focus indicators for links and interactive controls where supported.
- Responsive layouts intended to work across desktop, tablet, and mobile screens.
Accessibility limitations may still occur
Some pages, third-party apps, embedded services, or older content may not provide the same level of accessibility. We appreciate being told when something makes the store difficult to use.
Comfort should be easy to explore
Built for Different Ways of Browsing
Our collections cover many areas of the home, from blankets and bedding to bath and spa textiles, kitchen linens, rugs, curtains, and nursery essentials. We aim to make information about these products straightforward to locate and understand.
Assistive technologies, browser settings, and individual preferences vary. If a product detail, navigation element, image, or store feature creates a barrier, sharing the page and a short description of the issue helps us investigate it more effectively.
- Tell us the page or product you were trying to use.
- Describe what happened and what you expected to happen.
- Include your device or browser information if you are comfortable sharing it.
Feedback helps us improve
Tell Us About an Accessibility Barrier
If you encounter a barrier while browsing Loomelle, we want to hear about it. A clear report gives us a better chance of identifying the issue and working toward an improvement.
Please include the page address or product name, the action you were attempting, and any steps that help us reproduce the problem. You do not need to share sensitive personal or payment information.
Our customer support team is available 24/7. We will review accessibility feedback and do our best to assist you. We cannot promise that every issue can be resolved immediately, but your report is valuable to our ongoing work.
How to help us investigate
Share the Details That Matter
These details can help our team understand a problem without making you repeat the experience unnecessarily.
Identify the page
Tell us the page title, product name, or location of the issue on the site.
Describe the barrier
Explain what you could not read, reach, select, hear, or understand.
Share useful technical details
If convenient, include your device, browser, assistive technology, or the steps that led to the issue.
We welcome your feedback
Help Us Make Loomelle Easier to Use
For accessibility questions or to report a barrier, contact our team with the page details and a description of what happened. We are available 24/7 to help with your enquiry.
Email: support@loomelle.lat Phone: +1 (857) 961-0062
Contact Loomelle